4 Reasons Your Credit Union Marketing Isn’t Working

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Marketing is difficult to do well, but credit unions that want to grow know it’s 100% necessary. You realize things could be (and should be) better and through trial and error admit marketing isn’t in your wheelhouse. You’re a great credit union leader, but either your background isn’t in marketing or you’re just too close to your credit union brand to objectively make decisions.

You’ve hired internally, but it just hasn’t panned out. You’ve hired a local agency and they don’t understand the uniqueness of credit unions and your value proposition, or it’s a national firm and they don’t understand the uniqueness of your community. Or you’ve been paralyzed by the options and just not made a decision at all.

No matter which of the buckets you fall into, one of the strengths of Your Marketing Co.’s team is our close working relationship with hundreds of credit unions over nearly two decades. We’ve seen a lot, and it’s allowed us to map out patterns, ultimately helping you to learn from and avoid others’ mistakes, and YMC to learn the solutions to help your credit union get unstuck from the obstacles in the way of your credit union marketing success.

Here are four common mistakes we’ve seen over the years:

1. You’ve become paralyzed with fear. One of the hardest and most intimidating reasons you’ve struggled to effectively market your credit union is you’re unsure what to do exactly. What works? How long should it take to work? How much should you spend on a monthly or annual basis? Can’t you just outsource this?

When there are this many questions, it’s hard for you to be confident in where to start, what direction to take, and how long you give it to determine whether it’s successful or a flop. When you’re overwhelmed, it’s hard to make the tough decision to commit energy, hours and dollars to something that isn’t all that fun anyway. Between the level of confusion and all of the other tasks on your plate, many credit union leaders put off the decisions again and again.

The truth is most credit unions in this situation don’t address their marketing at all until a full-on emergency blows up. Until NCUA or someone internally declares that it’s time to “grow or merge,” getting serious about marketing usually isn’t a priority. I believe it’s never too late, but the approaches taken are very different depending on just how much of a 911 marketing-for-growth is for your credit union.

2. Believing marketing is the silver bullet. False. There are plenty of carnival-style marketing vendors out there who will pull a bottle of snake oil out of their wagon for a big price and make big promises. These silver bullet promises sour more credit unions on the idea of marketing firms more than any other factor. The silver bullet didn’t work, not really because the marketing firm failed, but because the silver bullet was never going to work in the first place. Marketing is hard. It’s complicated. It takes time, money, energy and focus — all for a prolonged period of time. Forever, specifically. I like to use the analogy of a diet pill versus hiring a personal trainer. Sure, a personal trainer is a big investment and a lot of hard work compared to popping a diet pill, but you also get a knowledgeable partner who knows how to help you accomplish your goals and will hold you accountable with the results you truly want for the long term.

3. You don’t “mind the gap.” The gap is that amount of time between your decision to truly invest in marketing and the time it takes to start seeing results. Almost all credit union marketing initiatives die in this space. Committing to marketing is tough, for all of the reasons mentioned above and more. Sticking with it is just as tough. There’s the pressure for the marketing to perform and deliver an ROI.

I recall one client that would blow up the marketing plan every week or two when the results weren’t coming in fast enough. “Change creative, change the offer, change everything!” Needless to say, that client never saw results. They only kept confusing their members and potential members. If the plan is the right one and you can stay disciplined and stick with it, it will work. Credit unions who employ the right combination of positioning, content and contact strategy, and an effective website see real, astonishing results in the first 9 – 15 months.

4. Fear drives you. That same client I just mentioned was so fearful of doing the wrong thing they hired an attorney to run all of their marketing ideas through. “We can’t afford to get in trouble.” True, you don’t want to get tangled up in a legal mess, but that same attorney was able to take every marketing idea, find something wrong with it to the point that we couldn’t get anything at all launched. Of course, this is a worst-case scenario, but I often see credit union marketing initiatives fail due to staying too safe. I don’t suggest a Howard Stern-style “shock value” marketing plan, but how will you stand out in your members’ minds if you don’t look different from your competitors?

You can do this. Reading a list of reasons why you and your peers have historically struggled with your credit union marketing efforts can be a bit deflating, right? The good news is that, like any industry, there are patterns that will determine whether or not your marketing will work. There are lots of ways to fail, but there are just as many to win. Your Marketing Co. has witnessed dozens of credit unions transform from stuck and confused to confident, successful, growing credit unions.

Want to learn more? Ready to get unstuck? Ready to pull that trigger and start growing? I’m just an email away.

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Dexter Ochoa

Development Assistant

When it comes to blending logical thinking and creative problem solving, Dexter’s abilities are undeniable! Beginning his career as a Web Developer, he’s no stranger to the wide world of Marketing and Advertising. Calling Biñan City in the Philippines home, Dexter has a burning desire to visit the Alpine peaks and valleys of Switzerland. While that journey may be far off, he is still no stranger to international travel. While visiting Japan, he was able to enjoy his favorite delicacy: Sushi and Sashimi. He also learned unexpected facts about Japanese Yen, specifically that it has special markings for the blind to know its value!

Living life by his motto to “Do good even if the world is unfair,” Dexter would also advise his younger self, “It’s hard, but you’re doing good!” Whether he’s enjoying a cup of coffee in the morning or the occasional Pale Pilsen in the evening, Dexter is eager to work with the talented professionals of YMC, and we’re just as eager to add his talent to the team as well! His marketing words of wisdom? “Be creative, and just do what you want!”

Andrew Wyche


Hailing from the NC state capital (that’s Raleigh if you didn’t know), Andrew is YMC’s Copywriter extraordinaire. That’s why he knows that “The verb form of ‘reconnaissance’ is ‘reconnoiter.’ The former is, strictly speaking, a noun.” Seriously, he knows his words and he’ll use those words to get bold and weird (in a good way) with his copy. Fuelled by a love for pasta, shellfish, a good single malt, or a meal consisting of all three, Andrew navigates life with a motto engraved in his heart: “Choose kindness. Always.” It is this guiding principle that has led him to explore the realm of marketing, driven by a desire to connect with people in meaningful ways. As he continues to chase his dreams, one bucket list item stands out above the rest – a pilgrimage to Scotland. With his heart set on adventure and his pen poised for creativity, Andrew’s journey is far from over.

Alex VanHaasteren

Senior Web Developer

Alex is YMC’s Senior Web Developer and, as the title suggests, she is an absolute pro! While she initially started in graphic design – working long and hard to expertly bring concepts to life – she also felt drawn to technology and applying her natural ability to problem solve. Web Development proved the perfect blend of her creative passion and technical savvy.

When Alex is out with friends – including her YMC colleagues – she’s up for Greek cuisine or some good pulled pork BBQ washed down with Diet Coke. Or an Old Fashioned, if the occasion demands. Someday, she hopes to go to Africa on a safari. Hopefully she’ll see a giraffe in the wild, because – as she’s pointed out – its neck is too short to reach the ground!

When she isn’t jamming out to T-Swift, she’s happy to impart some marketing words of wisdom, “Aim to create something unforgettable.” For day-to-day inspiration, she would remind you of two fundamental truths: You decide your happiness, and Ice cream is its own food group—not just a dessert.

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