Soap Operas and Credit Union Marketing

Two bars on soap sitting next to one another on surface

“Difficult roads often lead to beautiful destinations. The best is yet to come.” 
― Zig Ziglar

We’re facing economic insecurity on a local and national level—there’s no denying it. With the recent GDP decline of 9.5% (-32.9% annualized), you may find yourself looking at the bottom line. You may even be thinking about how your credit union can regroup, scale back, and spend less.

But what if you could work our economy to your advantage?

Consider Proctor & Gamble’s strategy during the Great Depression. Other companies played it safe by cutting costs, pulling advertising, and weathering the financial storm. Not P&G. The economy was struggling, but people still needed to buy soap—so the leadership team made sure that their products were at the front of Americans’ minds. Instead of cutting their marketing and advertising budgets, P&G doubled down. Like a seasoned investor lowering their cost basis, they not only increased their budget, but also explored new avenues to reach their target market—most notably via the radio. Customers would have to buy soap from someone and P&G thought it might as well be from them.

From 1930 onward, P&G created daily radio shows aimed at homemakers who were likely to purchase their products. This approach was so successful that by 1939, the company was producing 21 radio shows to support its other brands. In 1950, P&G released the first televised “soap” opera, defining a genre that would endure for generations.

If not for the decisive actions of P&G’s Depression-era leadership, this story would have a different ending. But because of their strategic risk-taking, Procter & Gamble now ranks #71 on Forbes Global 2000 list and is worth $291 billion.

How can you apply this to your credit union? A few steps to get you started:

  • Brace yourselves. Meet with your team and agree to face any upcoming financial challenges instead of hiding from them.
  • Think of your ideal member. Much like P&G targeting their core market, really focus on your ideal member. They have to bank somewhere—it might as well be with you.
  • Try inventive marketing. Do something new. Is it guaranteed to work? No. But as the old saying goes, to see success, you must double your failure. One thing is certain—if you don’t try, you’ll never succeed.

Do you want to meet the goals of your credit union, but are falling short? Does it leave you feeling frustrated and overwhelmed? Maybe your credit union marketing strategy needs a reset.

As a team that has partnered with strategically focused credit unions for over a decade, we have crafted a unique time-tested action plan that brings clarity, breaks down barriers, leading to growth and the realization of your goals.

Fill out the form below to learn how your credit union can set BHAGS for 2021 and achieve them!

Learn more about our unique time-tested process for Outsourced Marketing by filling out the form.

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Alex VanHaasteren

Senior Web Developer

Alex is YMC’s Senior Web Developer and, as the title suggests, she is an absolute pro! While she initially started in graphic design – working long and hard to expertly bring concepts to life – she also felt drawn to technology and applying her natural ability to problem solve. Web Development proved the perfect blend of her creative passion and technical savvy.

When Alex is out with friends – including her YMC colleagues – she’s up for Greek cuisine or some good pulled pork BBQ washed down with Diet Coke. Or an Old Fashioned, if the occasion demands. Someday, she hopes to go to Africa on a safari. Hopefully she’ll see a giraffe in the wild, because – as she’s pointed out – its neck is too short to reach the ground!

When she isn’t jamming out to T-Swift, she’s happy to impart some marketing words of wisdom, “Aim to create something unforgettable.” For day-to-day inspiration, she would remind you of two fundamental truths: You decide your happiness, and Ice cream is its own food group—not just a dessert.

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