Small Changes, Big Impact: Mastering Your Credit Union’s Strategies around CTAs and Websites


In the digital age, a well-designed website is crucial for any business, and credit unions are no exception. One key element that can significantly impact the effectiveness of a credit union’s website are compelling call-to-actions (CTAs). 

The Power of Call to Actions

Call to Actions (CTAs) are prompts on a website that encourage visitors to take specific actions, such as “Apply Now,” “Learn More,” or “Join Today.” They are essential tools for guiding users through the site and converting passive visitors into active members or customers.

  1. Driving Conversions: CTAs are pivotal in driving conversions. For a credit union, this could mean anything from encouraging users to apply for a loan, open a new account, or sign up for a newsletter. By strategically placing CTAs on key pages, such as the homepage, loan application pages, and product information pages, credit unions can increase the likelihood of visitors taking these desired actions.
  2. Improving User Experience: A well-crafted CTA enhances the user experience by providing clear and concise instructions on what to do next. This reduces friction and helps users navigate the site more efficiently. For example, a CTA like “Find a Branch Near You” can quickly direct users to a location finder, improving their overall experience.
  3. Creating Urgency and Interest: Effective CTAs often create a sense of urgency or highlight a special offer, encouraging users to act promptly. Phrases like “Limited Time Offer” or “Join Today for Exclusive Benefits” can motivate users to take immediate action, thus boosting conversion rates.
  4. Building Trust and Credibility: Transparent and straightforward CTAs can build trust with potential members. Clear instructions and honest representations of what they will receive (such as “Get a Free Consultation”) can reassure users and enhance the credit union’s credibility.

Effective Call to Action Strategies for Credit Unions

Creating effective Call to Actions (CTAs) for credit unions is crucial for driving conversions. Here are some key strategies to design CTAs that truly convert:

  1. Use Action-Oriented Language:
    • Craft CTAs with strong, clear action verbs that tell users exactly what to do. Phrases like “Apply Now,” “Get Started,” “Join Today,” and “Learn More” are straightforward and direct.
  2. Create a Sense of Urgency:
    • Encourage immediate action by incorporating urgency into your CTAs. Terms like “Limited Time Offer,” “Get Your Free Quote Today,” or “Sign Up Now and Save” can prompt users to act quickly.
  3. Be Specific:
    • Clearly communicate the benefit or outcome of clicking the CTA. Instead of a generic “Click Here,” use more specific phrases like “Download Your Free Guide” or “See Loan Rates.”
  4. Design for Visibility:
    • Make your CTAs stand out visually. Use contrasting colors that draw the eye, and ensure the button size is large enough to be easily clickable on both desktop and mobile devices.
  5. Position Strategically:
    • Place CTAs in locations where users are most likely to see them, such as above the fold on the homepage, at the end of blog posts, or next to relevant content. Repeating CTAs on long pages can also be effective.
  6. Offer Value:
    • Ensure your CTA provides clear value to the user. Whether it’s access to a special offer, a useful resource, or an important service, users are more likely to click if they perceive a tangible benefit.
  7. A/B Testing:
    • Regularly test different versions of your CTAs to see which ones perform best. Experiment with variations in wording, color, placement, and design to optimize for maximum conversions.
  8. Align with User Intent:
    • Tailor your CTAs to match the user’s journey and intent. For example, a user reading about mortgage options might respond better to a CTA like “Get Pre-Approved for a Mortgage” rather than a generic “Contact Us.”
  9. Ensure Relevance:
    • Match the CTA with the content it accompanies. If the content is about savings accounts, the CTA should be directly related, such as “Open a Savings Account Today.”
  10. Personalize When Possible:
    • Use first-party data to personalize CTAs based on user behavior and preferences. Personalized CTAs, such as “John, See Your Custom Loan Rate,” can significantly increase engagement.
  11. Reduce Risk:
    • Minimize perceived risk by offering assurances or guarantees. Phrases like “No Obligation,” “Free Consultation,” or “Secure Application” can alleviate concerns and encourage clicks.
  12. Simplify the Process:
    • Make sure the action you are asking users to take is simple and straightforward. Avoid long forms or complicated steps immediately after the CTA click. If more information is needed, break it down into smaller, manageable steps.

By incorporating these strategies, credit unions can create compelling CTAs and strategies that not only attract attention but also drive meaningful conversions. The goal is to make it as easy and enticing as possible for users to take the next step, ultimately leading to increased member engagement and satisfaction.

Ready to take your CTAs and website strategies to the next level? Your Marketing Co. has over 16 years of proven experience and skills that can launch your credit union website to success. We create, design and build the best credit union websites that value quality over quantity. Ready to grow? Let’s discuss and build a plan for you!

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Reh Harvey

Vice President of Digital Strategy

Reh Harvey, our Vice President of Digital Strategy, leads with diligence and fervor. Having previously been a member of Team YMC, he is excited to return to such an amazing culture and even more amazing people (his words)! Through his experience in the marketing world, he’s found the key to success is to stay on the cutting edge and to always keep evolving.
Although originally drawn to marketing for its lack of math, Reh now finds himself doing more math than he would’ve bargained for. But his self discipline and positive attitude make it easy for him to laugh and take it in stride. Hoping to one day visit Japan and enjoy some premium Sushi, Reh lives life by his creed: Be a good human. Do good work. And above all, just keep going.

Hailey Madej

Graphic Designer

As YMC’s in-house Graphic Designer, Hailey possesses an eye for detail and a drive to innovate. It’s no surprise though since being creative runs in the family! Inspired from an early age by her mom’s work as a Graphic Designer, Hailey is a seasoned expert whose talents bring vitality and accessibility to every project. As a UX/UI designer, she expertly blends the intuitive and the creative for all to enjoy.
In addition to the occasional freelance project, Hailey also lends her abilities to supporting art initiatives within her community, such as the Belleville Mural Project. Her favorite aspect of joining the YMC team is the friendly, uplifting culture and breadth of design tasks. When it comes to marketing, she believes in pushing boundaries and maybe breaking some rules to capture her audience’s attention. Her advice to those just starting out? “Always seek quality over quantity.”

Dexter Ochoa

Development Assistant

When it comes to blending logical thinking and creative problem solving, Dexter’s abilities are undeniable! Beginning his career as a Web Developer, he’s no stranger to the wide world of Marketing and Advertising. Calling Biñan City in the Philippines home, Dexter has a burning desire to visit the Alpine peaks and valleys of Switzerland. While that journey may be far off, he is still no stranger to international travel. While visiting Japan, he was able to enjoy his favorite delicacy: Sushi and Sashimi. He also learned unexpected facts about Japanese Yen, specifically that it has special markings for the blind to know its value!

Whether he’s enjoying a cup of coffee in the morning or the occasional Pale Pilsen in the evening, Dexter is eager to work with the talented professionals of YMC, and we’re just as eager to add his talent to the team as well! His marketing words of wisdom? “Be creative, and just do what you want!”

Andrew Wyche


Hailing from the NC state capital (that’s Raleigh if you didn’t know), Andrew is YMC’s Copywriter extraordinaire. That’s why he knows that “The verb form of ‘reconnaissance’ is ‘reconnoiter.’ The former is, strictly speaking, a noun.” Seriously, he knows his words and he’ll use those words to get bold and weird (in a good way) with his copy. Fuelled by a love for pasta, shellfish, a good single malt, or a meal consisting of all three, Andrew navigates life with a motto engraved in his heart: “Choose kindness. Always.” It is this guiding principle that has led him to explore the realm of marketing, driven by a desire to connect with people in meaningful ways. As he continues to chase his dreams, one bucket list item stands out above the rest – a pilgrimage to Scotland. With his heart set on adventure and his pen poised for creativity, Andrew’s journey is far from over.

Alex VanHaasteren

Senior Web Developer

Alex is YMC’s Senior Web Developer and, as the title suggests, she is an absolute pro! While she initially started in graphic design – working long and hard to expertly bring concepts to life – she also felt drawn to technology and applying her natural ability to problem solve. Web Development proved the perfect blend of her creative passion and technical savvy.

When Alex is out with friends – including her YMC colleagues – she’s up for Greek cuisine or some good pulled pork BBQ washed down with Diet Coke. Or an Old Fashioned, if the occasion demands. Someday, she hopes to go to Africa on a safari. Hopefully she’ll see a giraffe in the wild, because – as she’s pointed out – its neck is too short to reach the ground!

When she isn’t jamming out to T-Swift, she’s happy to impart some marketing words of wisdom, “Aim to create something unforgettable.” For day-to-day inspiration, she would remind you of two fundamental truths: You decide your happiness, and Ice cream is its own food group—not just a dessert.

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