Most of our credit union website projects take between 3 and 6 months from kickoff to launch. The exact timeline depends on the size of your site, complexity of any custom features, how quickly your team can finalize content, and how many rounds of design revision are needed. We build a clear project timeline with milestones during discovery so you always know what's coming next — and we stick to it. If your board has a launch date in mind, let us know early and we'll plan backwards from there.

Every project is scoped individually based on your credit union's size, goals, and technical requirements, so there's no universal price tag. A smaller community credit union with a focused website will naturally invest less than a larger institution with dozens of product pages, third-party integrations, and custom tools. After our initial discovery conversation, we'll provide a detailed proposal with transparent pricing — no vague estimates, no surprise line items six weeks in. We believe you should know exactly what you're paying for before you commit to anything.

You do — fully and completely. This is one of the biggest things that sets us apart from other credit union website design firms. Once your site launches, the code, the content, the design, and the domain are yours. There are no mandatory ongoing contracts, no proprietary CMS that locks you in, and no recurring vendor fees just to keep your own website running. If you want continued support from us after launch, that's always an option — but it's your choice, never a requirement.

Absolutely. We build on user-friendly CMS — both are user-friendly platforms your marketing team can manage without writing a single line of code. Need to update a rate? Publish a blog post? Swap out a homepage banner? Your team can handle it. We also provide hands-on CMS training as part of every project so your staff feels confident from day one. And if you ever get stuck or need a hand with something more technical, we're a phone call away.

Every single website we build meets WCAG 2.1 Level AA accessibility standards — no exceptions. That means full keyboard navigation support, screen reader compatibility, proper heading structure, color contrast compliance, descriptive alt text for all images, and more. We don't rely on overlay widgets or automated tools as a substitute for real accessibility. We build compliance into the code from the ground up, because that's the only way to truly protect your credit union and serve all of your members. ADA non-compliance can carry civil penalties up to $110,000, and lawsuits targeting financial institution websites have been climbing steadily — so this isn't something to take lightly.

Yes. We offer ongoing maintenance and support plans for credit unions that want a long-term partner after launch. That can include security updates, performance monitoring, content updates, accessibility maintenance, and strategic optimization to keep your site performing at its best. But here's the thing — it's entirely optional. Some of our clients prefer to manage everything in-house after training, and we fully support that. We're not going to manufacture dependency just to keep you on a retainer.

Our process follows six core phases: Discovery and Strategy, where we audit your current site, dig into analytics, and align on goals. Content Strategy and Sitemap, where we plan every page and map the member journey. Custom Design, where our team creates mobile-first layouts tailored to your brand. Development and Compliance, where we build to WCAG 2.2 AA standards and optimize for speed. Launch and Training, where we handle the migration and train your team on the CMS. And finally, Ongoing Support, where we're available for maintenance, updates, and optimization — if and when you need us.

We build primarily on WordPress and HubSpot CMS. WordPress powers over 43% of all websites on the internet and gives your credit union complete flexibility, portability, and access to a massive ecosystem of developers and resources. HubSpot CMS is ideal for credit unions that want their website, CRM, email marketing, and analytics integrated under one roof — especially useful if your team wants to track how site visitors move through your loan application or membership funnel. We'll recommend the best fit during our discovery process based on your team's goals, technical comfort, and long-term marketing strategy.