Let’s talk about something that seems positive on the surface but can quite literally derail a workplace: being too nice.
Now, don’t get me wrong – kindness matters. Respect, empathy, and positivity… all are part of what makes a credit union culture.
But there’s a fine line between a healthy team dynamic and a culture where tough conversations never happen, and accountability quietly disappears.
Let’s break it down.
If no one ever speaks up, that’s not kindness. That’s avoidance.
2. Toxic Positivity Is a Real Thing
When everything has to "stay positive," even when things aren’t, people start to feel unheard. Frustration builds. Problems get swept under the rug. We miss chances to grow.
Let’s be positive, yes, but let’s also be real.
Holding someone accountable isn’t mean – it’s actually meaningful. It shows you care enough to help them improve. You believe they can grow, and you’re not willing to let silence stand in the way.
Teams that trust each other don’t fear accountability – they expect it.
Great cultures are built on two things: Safety to speak up, and standards to grow by. When people feel safe and challenged, that’s where real development happens.
It’s okay to give feedback. To say no. To set a boundary. Being a great teammate means being thoughtful and truthful.
So, if you see something that needs to be addressed – address it, kindly and clearly. Because we don’t just want a nice culture; we want a strong one.
Kindness isn’t the opposite of accountability. In fact, the healthiest workplaces are built on both... on purpose. Let’s keep creating a culture where people feel supported, seen, and challenged to grow. And as always, remember... ideas spark change, actions ignite it.