I Hate Asking for Help

Help spelled out in matches

I hate asking for help.
I believe manuals are for dummies.
I believe in the sink or swim.
I believe in the figure it out.
I do not listen to directions well. I listen halfway and then think I got the gist of it.
I do not take maps. I think I have a photographic memory.

Utah. It’s gorgeous. Mountains are awe inspiring. Hikes are amazing, and breathing, well let’s just say it is hard at 8,300 feet above sea level. I blame the high altitude for many interesting decisions over the last several days.

Frank will tell you we had an “adventure”. I call it one step away from Naked and Afraid – without the naked part.

3.9 miles of hiking in Park City, Utah – Holly’s Trail. It’s one big traverse they told me (“they: being the front desk staff and my new best friends due to a fantastic upgrade!). Anyway, 3.9 turned into 9 miles turned into us trying to race down the side of a mountain on a ski slope on foot with dusk rapidly approaching. I will say the MAP that we took since I got lost, I mean went on an “adventure”, the day before was really not helpful.

Help. UGH. I loathe succumbing to asking for someone to guide me. HELLO????? I KNOW what I am doing.

Long story short, we had to call MORE THAN ONCE for help routing our way through the mountain. We even had to send photos to show exactly where we were. How over the top pathetic that sounds, but sadly totally necessary.

Help. It’s not just for lost hikers. We all need it sometimes. It’s hard to ask for help. But, a lot of things in life take more than one person. There is no “I” in “team” as they say (different “they” than the hotel staff mentioned above).

Our members ask us for help every day. It’s kind of why we exist. To help our members with their finances, to help them save and budget, to help buy a first car or home, to help send a child to college or help with medical expenses.

As we head into strategic planning season and make our plans or tweak existing plans, we need help. We need to ask our employees, our partners (vendors), our executive team, for help. Help in defining and reaching our goals; help in strengthening our credit unions; help in creating strategic plans; help in making every member experience exceptional.

How can we achieve goals, make differences in our credit unions, make differences in our members lives without help? We can’t. We need to come together to achieve these things.

We need to work with each other and ask for help form our peers in making strides, in making advancements, in implementing new technologies, in communicating with our members, in representing your credit unions brand and mission accurately.

We are credit union people. We believe in the cooperative.
COOPERATIVE. It’s a strong, powerful word that defines credit unions.
COORERATIVE. It’s how credit union pull together, share resources, make changes, make advancements, help our members.

When we don’t ask for help we are losing out on opportunities. When we don’t ask for help sometimes things take twice as long (or 3 times in the case of the hike). When we don’t ask for help we are only hurting ourselves, or our credit unions, or our members.

It’s a lesson I need to learn personally. Put the pride aside, put the manic type A control freak personality aside, put the worry that others might think you aren’t up to task or not understanding what needs to happen. Just ASK. There is nothing wrong with reaching out, for advice, for guidance, for an opinion, for help in growing internally and externally as a credit union, for finding your way back down the mountain.

How can we help you this year? How can we help you improve your member experience? How can we help remove obstacles and barriers that prevent your members from achieving their goals? How can we help your staff grow into effective communicators? How can we help you reach your membership goals, loan goals, cut expenses, develop a social media strategy, create or effectively promote your credit unions brand?

When you are ready to ask for help, we are here to listen and be part of your team.

Let's Get Started!

Reh Harvey

Vice President of Digital Strategy

Reh Harvey, our Vice President of Digital Strategy, leads with diligence and fervor. Having previously been a member of Team YMC, he is excited to return to such an amazing culture and even more amazing people (his words)! Through his experience in the marketing world, he’s found the key to success is to stay on the cutting edge and to always keep evolving.
Although originally drawn to marketing for its lack of math, Reh now finds himself doing more math than he would’ve bargained for. But his self discipline and positive attitude make it easy for him to laugh and take it in stride. Hoping to one day visit Japan and enjoy some premium Sushi, Reh lives life by his creed: Be a good human. Do good work. And above all, just keep going.

Hailey Madej

Graphic Designer

As YMC’s in-house Graphic Designer, Hailey possesses an eye for detail and a drive to innovate. It’s no surprise though since being creative runs in the family! Inspired from an early age by her mom’s work as a Graphic Designer, Hailey is a seasoned expert whose talents bring vitality and accessibility to every project. As a UX/UI designer, she expertly blends the intuitive and the creative for all to enjoy.
In addition to the occasional freelance project, Hailey also lends her abilities to supporting art initiatives within her community, such as the Belleville Mural Project. Her favorite aspect of joining the YMC team is the friendly, uplifting culture and breadth of design tasks. When it comes to marketing, she believes in pushing boundaries and maybe breaking some rules to capture her audience’s attention. Her advice to those just starting out? “Always seek quality over quantity.”

Dexter Ochoa

Development Assistant

When it comes to blending logical thinking and creative problem solving, Dexter’s abilities are undeniable! Beginning his career as a Web Developer, he’s no stranger to the wide world of Marketing and Advertising. Calling Biñan City in the Philippines home, Dexter has a burning desire to visit the Alpine peaks and valleys of Switzerland. While that journey may be far off, he is still no stranger to international travel. While visiting Japan, he was able to enjoy his favorite delicacy: Sushi and Sashimi. He also learned unexpected facts about Japanese Yen, specifically that it has special markings for the blind to know its value!

Whether he’s enjoying a cup of coffee in the morning or the occasional Pale Pilsen in the evening, Dexter is eager to work with the talented professionals of YMC, and we’re just as eager to add his talent to the team as well! His marketing words of wisdom? “Be creative, and just do what you want!”

Andrew Wyche


Hailing from the NC state capital (that’s Raleigh if you didn’t know), Andrew is YMC’s Copywriter extraordinaire. That’s why he knows that “The verb form of ‘reconnaissance’ is ‘reconnoiter.’ The former is, strictly speaking, a noun.” Seriously, he knows his words and he’ll use those words to get bold and weird (in a good way) with his copy. Fuelled by a love for pasta, shellfish, a good single malt, or a meal consisting of all three, Andrew navigates life with a motto engraved in his heart: “Choose kindness. Always.” It is this guiding principle that has led him to explore the realm of marketing, driven by a desire to connect with people in meaningful ways. As he continues to chase his dreams, one bucket list item stands out above the rest – a pilgrimage to Scotland. With his heart set on adventure and his pen poised for creativity, Andrew’s journey is far from over.

Alex VanHaasteren

Senior Web Developer

Alex is YMC’s Senior Web Developer and, as the title suggests, she is an absolute pro! While she initially started in graphic design – working long and hard to expertly bring concepts to life – she also felt drawn to technology and applying her natural ability to problem solve. Web Development proved the perfect blend of her creative passion and technical savvy.

When Alex is out with friends – including her YMC colleagues – she’s up for Greek cuisine or some good pulled pork BBQ washed down with Diet Coke. Or an Old Fashioned, if the occasion demands. Someday, she hopes to go to Africa on a safari. Hopefully she’ll see a giraffe in the wild, because – as she’s pointed out – its neck is too short to reach the ground!

When she isn’t jamming out to T-Swift, she’s happy to impart some marketing words of wisdom, “Aim to create something unforgettable.” For day-to-day inspiration, she would remind you of two fundamental truths: You decide your happiness, and Ice cream is its own food group—not just a dessert.

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