New Ways to Add Value for Your Membership

Image of a shocked young beautiful woman posing isolated over pink wall background play games by mobile phone.

I’m kind of an app freak. Well, really, I am a rebate, savings, make some money on the side app freak. I love them. My obsession began a few years ago when I was trying to do a “fun apps to help save you $$” newsletter article. I downloaded, tested them, hated some, loved others. […]

5 Cents

Best friends taking selfie at city tour trip - Happy friendship

Put in my…5 cents…? What the what? It used to be 2 cents. When did inflation start affecting sayings? I am certainly more than willing to put in my 2, 5 or even 25 cents – not sure if my opinion is worth that but I’d throw some change in to give my say. Honestly, […]

I Hate Asking for Help

Help spelled out in matches

I hate asking for help.I believe manuals are for dummies.I believe in the sink or swim.I believe in the figure it out.I do not listen to directions well. I listen halfway and then think I got the gist of it.I do not take maps. I think I have a photographic memory. Utah. It’s gorgeous. Mountains […]

I Am Not the Best Mom, but a Mom with Purpose

mom teaching kid how to shred it on guitar

I am not the best mom. I’m a good mom and a strong mom. I’m a take-no-shit kind of mom. I say things – inappropriate things, snarky things, tongue-in-cheek kinds of things. I go in my own direction in life. At times perhaps not the right direction, but it’s always with a purpose, nonetheless. But […]

Intrusions

loud noises

I was on American Airlines today – great plane. The best in a longtime – I was flying out of Hartford and not New Haven or Westchester – not knocking those airports but this was a nice plane – and on time. On my way to Greenville to hang with #teamymc. Best seats ever, pleather, […]

Sometimes You Just Have to Swing the Bat

swinging bat

Sometimes you just have to swing the bat. This was a phrase my old boss would say. This was just one of many that were just as amusing, give or take a laugh or two. Procrastination. I am famous for it. I actually don’t think many people know this about me. Now, you all know. […]

Reset. Refresh. Renew. Reenergize.

The sounds of these words always bring me peace. Almost a type of serenity. And, at the same time, overwhelming feelings of excitement and hope because of the opportunity that comes with embracing change. Those words are all variations of change, of growth, of new beginnings, and of resets. Resets. We all could use one […]

Automation: Great for Processes, Not-So-Great for Member Services

I love automation and streamlining and efficiencies and…well, I could go on and on. Anyone who knows me knows this is true. Oh, and I love commas. But that’s a whole different topic. I love cutting out the unnecessary anything. The world is saturated with line extensions (like 472 different flavors in the toothpaste aisle), […]

The Quickest Way Anywhere is a Straight Line

It’s a fact…the quickest way anywhere is a straight line. So, why do credit unions seemingly insist on charting winding paths for their members and their marketers? Many times we overthink strategies and plans. We get bogged down by the “that can’t be done that way” attitudes in the face of change. Even when the […]

Data-related Lessons from…Estée Lauder?

My first job was with Estée Lauder. Well, my first real job—the 40-hour-a-week, punch-a-time-card, wear-a-uniform kind of job. That’s right, a uniform complete with the mandatory 2.5-inch heels. (Yes, seriously.) Over the course of my career, I’ve had many jobs, but only a select few shaped me significantly. The Estée Lauder job was one of […]